item to get the latest version of IDM installed or download it from our site.
2. If you have a premium account on Filesonic site
a. You need to add your login and password for this site in "Options->Sites Logins" IDM dialog :
than 5.19), may not be able to finish. Unfortunately you will need to delete such downloads and add
them again in a new version of IDM.
c. Also maybe your premium account has expired. When IDM starts downloading HTML files, you need
to try to log in to your account and check that everything is in order. Also you can try to download a file
with a browser. IDM should not catch the download, and you should see a web page with the
explanation of this problem.
d. Please do not use & and # characters or other special characters in your password. If you use them,
log in to Filesonic site and change your password so that it contains neither # nor & characters.
3. If you have free account on Filesonic site
a. Don't try to download Filesonic files directly from other sites via browser context menu:
You need to click the link to go through Filesonic site and get the real download link there.
At first you need to wait the necessary time:
Then enter and submit the security code: 
b. It is important! Trial account settings on Filesonic do not allow requesting the same file twice. The
browser made the first request of the file and then when IDM tried to request the same file again, the
site sent a web page to IDM instead of the download.
If you use IE or Mozilla Firefox, now you need to use browser's "Download with IDM" context menu item :
To take over this download from other browsers you can set a special key in "IDM Options->General->Keys...". Note that "Ins" key should work for most browsers.
When you will enter a security code and get the real download link, you need to press and hold this key while clicking on download link so that IDM could take over the download before the first browser request.
c. You need to enable "Start downloading immediately while displaying 'Download file info' dialog"
option in "Options->Downloads" dialog (if it is disabled). When downloaded is started, please don't
pause it. Don't use "Start Download Later" button on "Start Download Info" dialog.
4. Also if you use FireFox problems may happen if you use extensions from third party companies to
transfer download in IDM, for example Flashgot. IDM can perfectly detect downloads itself but if you
really want to use Flashgot, at least update it to the latest version.
Internet Download Manager, Tonec Inc. 641 Lexington Avenue, 15th fl. New York, NY, 10022 E-mail: info@tonec.com
source : http://www.internetdownloadmanager.com/support/filesonic_dwnl.html
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